Terms & Conditions

Welcome to Lotus Flower – your go-to online flower store for beautifully crafted floral arrangements and timely flower delivery services. Please read the following Terms and Conditions carefully, as they outline the rules and regulations for the use of our website, products, and services. By accessing or using the Lotus Flower website (www.lotus-flower.in) and placing orders through our platform, you agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, we kindly ask that you refrain from using our services.

1. Eligibility to Use

To place an order or use our services, you must:

Be at least 18 years old or have the consent of a legal guardian.

Provide accurate billing and delivery information.

Use the website in compliance with local laws and regulations.

We reserve the right to refuse service or cancel an order if we believe a user has violated these terms or engaged in fraudulent activity.

2. Products and Descriptions

At Lotus Flower, we strive to ensure all floral arrangements, images, descriptions, and pricing are accurate and up-to-date. However, due to seasonal availability, flower substitutions may occasionally be necessary. In such cases, we guarantee the replacement will be of equal or greater value and will maintain the overall theme and quality of the original arrangement.

We do not guarantee that colors or images on your device will reflect the exact appearance of the products delivered.

3. Order Placement and Payment

When placing an order on our website:

You agree that all information provided is complete and accurate.

Payment must be made in full at the time of checkout.

We accept major credit/debit cards, PayPal, and other secure online payment gateways.

Once an order is placed, you will receive a confirmation email with the order details. If you do not receive a confirmation, please contact us immediately.

4. Pricing and Taxes

All prices listed on our website are in [insert currency] and inclusive of applicable taxes unless stated otherwise. Delivery charges may vary based on location, delivery time, or special requirements and will be calculated at checkout.

We reserve the right to adjust pricing at any time without prior notice, but once an order is confirmed, pricing will not be altered.

5. Shipping and Delivery

We offer standard and same-day delivery (where applicable) within select locations.

Delivery terms include:

Accurate address and recipient information must be provided.

Orders must be placed before our cutoff time for same-day delivery eligibility.

Delivery times may vary based on location, weather, traffic, or other unforeseen factors.

If a recipient is unavailable, flowers may be left with a neighbor or at a secure location unless otherwise instructed.

Lotus Flower is not responsible for delays caused by incorrect addresses, recipient unavailability, or events beyond our control.

6. Cancellation and Refund Policy

Order Cancellation:

Orders may be canceled up to 24 hours before the scheduled delivery time.

Same-day orders cannot be canceled once confirmed.

Refunds:

Refunds are only issued in the case of failed delivery due to our error or if the product is damaged upon arrival.

All refund requests must be made within 48 hours of delivery and require photo proof.

To request a cancellation or refund, please contact our customer service team with your order number.

7. Substitution Policy

Due to seasonal and regional availability, certain flowers or containers may be substituted. Our florists will ensure that any substitutions maintain the same style, color scheme, and value as the original selection. We prioritize customer satisfaction and will never compromise the quality of your order.

8. Account and User Responsibilities

If you create an account on Lotus Flower:

You are responsible for maintaining the confidentiality of your login credentials.

You agree not to use the website for illegal or unauthorized purposes.

You must not engage in any activity that disrupts or interferes with our website operations or security.

We reserve the right to suspend or terminate user accounts for any violations of our policies.

9. Intellectual Property

All content on the Lotus Flower website, including images, logos, designs, product names, and written content, is the intellectual property of Lotus Flower and protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content without our prior written consent.

10. Limitation of Liability

Lotus Flower shall not be liable for:

Any indirect, incidental, or consequential damages arising from the use of our website or services.

Delays in delivery due to circumstances beyond our control.

Customer dissatisfaction arising from subjective expectations.

Our liability is strictly limited to the value of the order placed.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse these sites and are not responsible for their content, privacy practices, or terms. Accessing these third-party sites is at your own risk.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Insert your country/state]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert location].

13. Changes to These Terms

Lotus Flower reserves the right to update or revise these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website. Continued use of the website after changes signifies your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us at:

💼 WhatsApp: http://wa.link/lotusseo365

📍 Address: United States 4400 W Sample Rd Coconut Creek Florida 33073